That said, every one of the cleaning staff were sweet and very helpful. We laughed it off because everything else was awesome, but gosh, don't be in customer service if you don't have patience for customers. At this point it was clear that it was not our imaginations. Later than evening we went to the food court where we overheard someone behind the counter scolding people (this time not us, thank goodness), for not standing in the correct place. When we went back to ask how much longer, we were told in a snarky-ish manner by a different person that it was going to be 30 min and that this is what we were told to begin with.um, no, but okay. We put our name in and told it would be 10 min. Now on to dinner.we just wanted a casual meal and went to the coffee shop/bar. Okay, so at this point, I am wondering if people are just in a poor mood. I approached her (with tip in hand!), and she barked at me to go to the bar if I wanted a water. A little later, I observed a server with a tray with waters. I even called service and they tried to get someone over without success. A couple of hours later, I got up from a machine to locate a server and nobody in sight. I gave her the benefit of doubt and thought that maybe not a good day for her.

Yes, I was aware and was asking if there was a room available and if not, no big deal. Not so friendly team members - We arrived early and before I could finish my sentence about check in the front desk person abruptly informed me of the 4p check in time.

Walking in and not getting hit in the face with smoke smell was a-mazing! Pleasant scent throughout, super clean and the room was gorgeous. When we went back to ask how much longer, we were told in a snarky-ish manner by.

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